Terms of service.

By using our website, our design tools, or placing an order, you agree to these Terms of Service, our Delivery & Installation Policy, our Custom Orders & Cancellations Policy, and our Privacy Policy. If you do not agree, please do not use the site or place an order. You must be at least 18 years old and able to enter into a binding contract to order from us.

Southeast Closet Company designs and builds closet systems: reach-in closet modules, wardrobe cabinets, and whole closets and walk-ins laid out in our Closet Builder. Every order placed on this site is a custom order, built to the size, layout, measurements, color, and options you choose.

Photos, 3D previews, drawings, and descriptions are there to help you picture your design. They are representations only. Color on a screen is an approximation, and your finished piece may differ slightly from what you see.

Prices are in U.S. dollars and may change at any time before you order. The price that applies is the total shown at checkout when you complete your purchase. Within 40 miles of our Ringgold workshop, that price includes delivery and installation by our own crew.

Saved designs and quotes are for your convenience and do not guarantee a price or availability. We work hard to show accurate prices, but if a price is clearly wrong, we reserve the right to correct it and to cancel any affected order, with a full refund.

When you place an order, you authorize us to charge your payment method for the total shown at checkout, including any applicable taxes. Payments are processed by a third-party payment processor.

Your order is an offer to buy. A contract is formed when we confirm and accept it. Once accepted, we begin building your order to your specifications.

We reserve the right to refuse service to anyone, and to refuse or cancel any order, at our discretion and for any lawful reason. For example, we may refuse or cancel an order when:

• We suspect fraud or an unauthorized payment.
• There is an error in the price, the product information, or the design.
• The delivery address is outside the area we serve.
• We have reason to believe the measurements are wrong, or the space cannot safely take the piece.
• We are unable to build, deliver, or install the order.
• Our staff are treated in a threatening, abusive, or unsafe way.

We may also refuse, delay, or stop a delivery or installation on site, as described in our Delivery & Installation Policy. If we refuse or cancel your order before it is delivered, we refund everything you paid. We never refuse service on the basis of any characteristic protected by law.

Because every order is built for you, custom orders cannot be returned or exchanged. You may cancel for a full refund, with no fees, within 7 days of placing your order. After that, your order is final. Damage and defects are handled by repair or replacement, not as a return. The full terms are in our Custom Orders & Cancellations Policy.

We offer delivery and installation only. Orders within 40 miles of our Ringgold workshop are delivered and installed by our own crew, included in the price. If your address is outside that area, contact us and we will tell you whether we can help. Build and install dates are estimates and are not guaranteed. The details are in our Delivery & Installation Policy.

Finished sizes for every product are shown on our website. It is your responsibility to confirm the piece will fit the space and can be carried into it. Problems caused by wrong measurements or a space that cannot be reached are not product defects, and they do not make a custom order returnable.

Every closet is built in thermally fused laminate, with its color applied at the mill before the board reaches us. We do not paint, stain, or sell unfinished closets. Slight differences between the on-screen color and the finished piece are normal, which is why free samples are available on our samples page.

We stand behind everything we build. Your Southeast Closet Company order is covered by a Lifetime Limited Warranty for the original purchaser, starting on the day it is installed, under normal residential use. We warrant the moving hardware, cabinetry, and factory-applied finish against defects in materials and workmanship for as long as the original purchaser owns it.

This warranty does not cover normal wear and tear, scratches, dents, fading, damage from misuse, accidents, alterations, improper installation by others, customer-applied finishes, exposure to excess moisture or sunlight, or any commercial or rental use. This warranty is not transferable.

Our only obligation under this warranty is, at our option, to repair or replace the affected part. To make a claim, contact us with your order number, a description of the problem, and photos.

Except as expressly stated in these terms or our warranty, our products and website are provided "as is" and "as available," and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, Southeast Closet Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, arising out of or related to your use of the site or any product. Our total liability for any claim relating to a product will not exceed the amount you paid for that product. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these terms limits liability that cannot be limited under applicable law. Please follow all instructions and safety guidance we give you for using your piece.

All content on this website, including text, graphics, logos, images, 3D models, designs, and software, is owned by or licensed to Southeast Closet Company and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from it without our written permission.

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. You agree that any dispute relating to these terms or your purchase will be brought in the state or federal courts located in Georgia, and you consent to their jurisdiction, except where applicable law provides otherwise.

We may update these terms from time to time. When we do, we will change the "Last updated" date above. Changes apply to orders placed and site use after the update takes effect, and your continued use of the site means you accept the revised terms.